The Front desk The face of a hotel. A restaurant. A spa. Delivering Impressions This is where the action is. If there's one place where the pulse of hospitality can be felt, it's the front desk. It's where first impressions are made, problems are solved, expectations are managed, and relationships begin. No road is straight some of my most valuable lessons in hospitality came from outside the industry. After spending several years in travel, I took an unexpected detour into the BPO world, handling motor insurance claims for Aviva, a leading UK general insurer. Every day, I handled between 40 and 60 customer calls from people who had just been through an accident or were dealing with the stress of an insurance claim. Sitting thousands of miles away in a different time zone, my responsibility was simple: listen, reassure, guide , and help them navigate the claims process to resolution. Our service-level agreement was 14 days. It was an eye opener in managing customer expecta...

Shinrin-yoku, also known as forest therapy or forest bathing, is a practice that originated in Japan in the 1980s.  It involves spending time in nature to improve physical and mental well-being. The concept is based on the idea that exposure to forest environments can have a positive impact on human health and well-being. Research has shown that spending time in nature can reduce stress and anxiety, improve mood, and boost the immune system. This is because forests emit phytoncides, a type of organic compound that plants release to protect themselves from harmful insects. These phytoncides have been shown to positively impact human health, including increasing the activity of natural killer cells, which help fight cancer and other illnesses. To practice shinrin-yoku, one simply needs to spend time in a forest, park, or other natural environment. This can be done by taking a walk, hiking, or simply sitting and enjoying the sights and sounds of nature. There is no specific way to pra...

Tabata is a high-intensity interval training (HIIT) workout that was developed by Japanese scientist Dr. Izumi Tabata in the 1990s. It consists of 20 seconds of intense exercise followed by 10 seconds of rest, repeated for a total of 8 rounds. The workout typically lasts for just 4 minutes. Tabata is an effective way to get fit and improve your physical health, as it helps you achieve several benefits, including: Increased cardiovascular endurance: Tabata is a cardio workout that will boost your heart rate and improve your endurance. Fat loss: Tabata's short and intense workouts are proven to be effective in burning fat, as they increase your metabolism. Improved athletic performance: Tabata helps you develop speed, power, and endurance, making it a great workout for athletes. Convenient: With a workout time of only 4 minutes, Tabata is ideal for people with a busy schedule who want to exercise quickly. Versatile: You can perform Tabata exercises with a variety of movements, such a...

Yoga has been practiced for thousands of years and is known for its numerous physical, mental, and spiritual benefits. Here are some of the key benefits of incorporating yoga into your daily routine: Improves flexibility and balance: Regular yoga practice can increase your flexibility and balance by stretching and strengthening your muscles. Reduces stress and anxiety: Yoga promotes relaxation and mindfulness, which can help reduce stress and anxiety levels. Improves mental clarity: By focusing on breathing and mindfulness, yoga helps to clear your mind and improve mental clarity. Promotes better sleep: Yoga can help you relax and unwind before bed, leading to better quality sleep. Boosts immunity: Certain yoga poses and breathing exercises can boost your immunity and help prevent illness. Manages chronic pain: Yoga can help manage chronic pain by improving flexibility and reducing stress, which can worsen the pain. Increases cardiovascular health: Some yoga styles can provide a low-im...

     As we slowly limp back to a sense of normalcy, businesses are busy preparing for opening their doors and welcome back customers. Most gyms/fitness centers have  most likely  worked on what they feel will be critical steps to maintain a safe and hygienic environment for their customers. But, are people ready to go back to the gym? If you visit the site www.quora.com, you will find a lot of queries on gyms, fitness centers; some even questioning in essence - "Do we need gyms now that we have learned to live without them?" Yep, we lived without gyms during the lockdown. Visit #tiktok and you will find videos of people lifting LPG cylinders, bricks, even other people to try and keep fit. A lot of exercises are molded using the local available materials, but in essence ape the machine or exercise they would have typically done in a gym.  On #facebook and other social media, you will see ads for fitness based apps, the growth of these apps have been exponent...